Nederland
These terms are intended to clearly explain how our dental practice operates. They cover how appointments are made, how payments are processed, and what we expect from you as a patient. By making an appointment or undergoing treatment at our practice, you agree to these terms.
1-Applicability
These general and payment terms apply to all treatments and services carried out by our dental practice.
By “dentist” we mean:
- the dentists themselves
- dental hygienists
- implantologists
- assistants
- and other healthcare providers working under the responsibility of the dentist within the practice.
By making an appointment or undergoing treatment, you agree to these terms.
2-Making appointments
You can make an appointment at our practice in several ways:
- by phone
- by email
- via the website or an online appointment system
We kindly ask you to arrive on time for your appointment. If you arrive late, the treatment may need to be shortened or a new appointment may need to be made.
We do this to prevent other patients from having to wait.
3-Cancelling appointments and No-show policy
No-show policy dental practice
Why a no-show policy?
At our practice, we reserve time specifically for each patient. When a patient does not show up for an appointment or cancels too late, this time can no longer be given to another patient. That is why we have a no-show policy.
Cancelling appointments
If you are unable to attend your appointment, we kindly ask you to cancel it at least 24 hours in advance.
You can cancel your appointment via:
- phone
- the online appointment system (if available)
Late cancellation or no-show
When an appointment is:
- cancelled less than 24 hours in advance
- or when you do not show up for the appointment
the practice may charge a fee for the reserved treatment time.
No-show fee amount
The costs for a missed appointment may depend on:
- the duration of the reserved treatment time
- the planned treatment
These costs are not reimbursed by health insurers.
Force majeure
In exceptional situations, such as medical emergencies or other unforeseen circumstances, the practice may decide not to charge any fees.
Repeated no-shows
When a patient repeatedly fails to attend appointments, the practice may decide to:
- only schedule future appointments by mutual agreement
- request an advance payment
- or in exceptional cases, terminate the treatment relationship
4-Rates and treatment costs
The costs of dental treatments are determined at a national level. Our practice applies the rates as established by the Dutch Healthcare Authority (NZa).
This means that all dental practices in the Netherlands use the same basic rates for treatments.
For some treatments, you will receive a quote in advance. This happens for example when:
- the treatment is more extensive
- the costs exceed a certain amount
- this is required by law.
A quote provides an estimate of the costs. Sometimes it may become apparent during treatment that additional treatment is needed. In that case, the final costs may differ from the original quote.
5-Payment for treatments
If you have a treatment carried out without submitting a claim to your insurer, the treatment amount must be paid prior to the treatment.
If you choose to process this through your health insurer, you will receive a invoice after the treatment for the care provided.
The standard payment term is:
14 days from the invoice date
We kindly ask you to pay the invoice within this period.
If an invoice is not paid on time, the following may occur:
- You will first receive a payment reminder
- This may be followed by a formal notice
- If payment remains outstanding, the claim may be transferred to a debt collection agency
Any additional costs incurred as a result may be charged to the patient.
For extensive treatments (above € 100,-), we require a deposit of 20% of the total amount.
Within 14 days of making the appointment, you can cancel free of charge; the deposit will then be fully refunded.
We understand that circumstances can change. If you cancel within 14 days of signing, we will fully refund your deposit. If you cancel after 14 days, the deposit will be forfeited to Surgerytimeistanbul B.V. as compensation for costs incurred and reservation of our services.
6-Health insurance and reimbursements
Many dental treatments are fully or partially reimbursed by a health insurer. The amount of reimbursement depends on your health insurance policy and conditions.
Important to know:
- You remain personally responsible for payment of the treatment at all times.
- Even if an insurer only covers part of the costs.
We advise patients to check with their health insurer in advance:
- which treatments are covered
- how much reimbursement you will receive.
7-Medical information
For a safe and proper treatment, it is important that we have the correct medical information.
We therefore ask you to inform us about:
- your health condition
- medication use
- allergies
- medical treatments
- changes in your health
If this information is provided incorrectly or incompletely, this may affect the treatment.
8-Privacy and protection of personal data
Your personal and medical data are treated by our practice with care and confidentiality.
We use your data only for:
- your dental treatment
- the administration of the practice
- communication with you and, if applicable, your health insurer.
We process personal data in accordance with applicable privacy legislation.
9-Complaints procedure
Complaints Procedure Dental Practice
We find it important that you are satisfied with our care. However, it may occur that you are not satisfied with a treatment or our services. In that case, we would like to hear from you so that we can work together to find a solution.
Step 1 – Discuss your complaint with us
Do you have a complaint? Please discuss it first with the dentist or a member of our practice staff. In many cases, we can quickly find a solution together.
Step 2 – Written complaint
If your complaint is not resolved to your satisfaction, you can submit your complaint in writing or by email to klacht@surgerytimedental.com
We will carefully review your complaint and discuss it with you as soon as possible.
Step 3 – Independent complaints officer
If you and the practice cannot reach a resolution together, you can contact an independent complaints officer. They can assist you in formulating your complaint and mediate between you and the practice.
Step 4 – Disputes committee
If the complaint has not been resolved after mediation, you can submit it to a recognized disputes committee for oral healthcare.
The decision of the disputes committee is binding.
Our goal
We take complaints seriously and use them to improve our care and services.
10-Liability
Our dental practice is insured for professional liability.
The practice can only be held liable when there are demonstrable errors in the treatment.
Liability is limited to the amount paid out by the practice’s liability insurance.
11-Information on the website
The information on our website is intended as general information for patients.
We do our best to keep the information on the website as up-to-date and accurate as possible. However, it is possible that information may be incomplete or outdated.
Therefore, no rights can be derived from the content of the website.
12-Applicable law
All agreements, treatments and services of our dental practice are governed by Dutch law.
Surgerytimeistanbul B.V.
Rivium Boulevard 34, 2909 LK, Capelle aan den IJssel
+31646577465
info@surgerytimedental.com
