Privacy Statement

Introduction

Your privacy is of great importance to our dental practice. We therefore handle your personal data and medical information with care and confidentiality. In this privacy statement, we explain what data we collect, why we collect it, and how we protect your privacy.

Our practice operates in accordance with applicable privacy legislation, including the General Data Protection Regulation (GDPR).

By using our services or our website, you agree to the processing of personal data as described in this privacy statement.

1-What personal data we process

Our dental practice may process the following personal data:

Personal details

• First and last name
• Gender
• Date of birth
• Address
• Phone number
• Email address
• Citizen Service Number (BSN)

Medical data

• Dental data
• Medical history relevant to your treatment
• Medication use
• Allergies
• X-rays and treatment records

Administrative data

• Health insurance details
• Invoice data
• Payment information

2-Why we process your data

We process your personal data solely for the following purposes:

• performing dental treatments
• maintaining your medical record
• making and managing appointments
• sending invoices
• communication with health insurers
• improving our services
• complying with legal obligations

3-Legal basis for processing

We process your personal data on the basis of one or more of the following legal grounds:

• execution of a treatment agreement
• legal obligations for healthcare providers
• your consent
• legitimate interest of the practice (e.g. administration)

4-Retention period of data

According to the legal rules in healthcare, we are required to retain your medical record for at least 20 years from the date of the last treatment.

Administrative data is retained for as long as necessary to comply with legal obligations.

5-Security of your data

Our dental practice takes appropriate measures to protect your personal data against:

• loss
• misuse
• unauthorized access
• unwanted disclosure

We use, among other things:

• secure computer systems
• access security
• secure patient records
• encrypted communication where necessary

6-Sharing personal data with third parties

Your personal data will not be sold or shared with third parties, except when necessary for:

• your dental treatment
• communication with your health insurer
• collaboration with other healthcare providers (e.g. referrals)
• administrative processing (e.g. invoicing)
• legal obligations

When we work with external parties, we ensure that they handle your data with the same care as we do.

7-Your rights

You have various rights regarding your personal data. You have the right to:

• access your personal data
• have your data corrected
• have your data deleted (where permitted by law)
• object to the processing of your data
• withdraw your consent
• receive a copy of your data

You can submit a request for this to our practice.

8-Use of the website

When you visit our website, certain data may be collected automatically, such as:

• IP address
• browser type
• pages visited
• date and time of the visit

This data is used to improve the functioning of the website and to enhance the user experience.

If our website uses cookies, this will be stated in a separate cookie statement.

9-Privacy complaints

Complaints Procedure Dental Practice

We find it important that you are satisfied with our care. However, it may occur that you are not satisfied with a treatment, our services and/or privacy. In that case, we would like to hear from you so that we can work together to find a solution.

Step 1 – Discuss your complaint with us

Do you have a complaint about privacy? Please discuss it first with the dentist or a member of our practice staff. In many cases, we can quickly find a solution together.

Step 2 – Written complaint

If your complaint is not resolved to your satisfaction, you can submit your complaint in writing or by email to klacht@surgerytimedental.com

We will carefully review your complaint and discuss it with you as soon as possible.

Step 3 – Independent complaints officer

If you and the practice cannot reach a resolution together, you can contact an independent complaints officer. They can assist you in formulating your complaint and mediate between you and the practice.

Step 4 – Disputes committee

If the complaint has not been resolved after mediation, you can submit it to a recognized disputes committee for oral healthcare.

The decision of the disputes committee is binding.

10-Changes to this privacy statement

Our dental practice may update this privacy statement when legislation or our working methods change.

The most current version is always available on our website.

11-Contact details

For questions about this privacy statement or about the processing of your personal data, please contact our practice.

 

Surgerytimeistanbul B.V.
Rivium Boulevard 34 , 2909 LK, Capelle aan den IJssel
+31646577465
info@surgerytimedental.com